Shipping Policy

Thank you for visiting and shopping at HoopsnLoops.

  • Shipment processing time

All orders are processed within 1–3 business days of receipt. Orders are not processed or shipped from Saturday, 11 pm IST through Sunday, or holidays.

  • Shipping rates and delivery estimates

 

Order Amount

Standard Ground Shipping

Local Delivery or same day delivery using Porter or Swiggy 

Under INR 0-399 is paid

(1–3 business days)

INR 60 to 80

300 & Above is Free

(1–3 business days)

Free


  • Local Delivery or same day Delivery

Customer will pay the local or same day delivery charges. Platforms such as Porter or Swiggy Ginie will be used to to send the product at your door step and tracking will be shared on your mobile number or email id.

  • Incorrect Shipping Addresses and Refused Delivery

We try to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. The order will be canceled and refunded if we cannot update the address.

 

Avni Creation will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

  • Missing or Stolen Shipments

If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

Call 9315971019

Or alert us at support@hoopsnloops.org & business.hoopsnloops.org 

We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.


  • Shipment Confirmation and Order Tracking

 

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.



  • Damages

 

HoopsnLoops is not liable for any products damaged or lost during shipping. If you

received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.


  • Shipping Delay

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.